đź’‰ September 2026 – SystmOne Newsletter
Topics
A message from our team
Hello!
Welcome to our September newsletter. This month we’re highlighting updates to our COVID Vaccination Recall Searches as well as Long Term Condition Care Plans.
Best wishes,
James (Customer Experience Manager)
Welcome to our September newsletter. This month we’re highlighting updates to our COVID Vaccination Recall Searches as well as Long Term Condition Care Plans.
Best wishes,
James (Customer Experience Manager)
Resource Releases & Updates
🦠Update to COVID Vaccination Recall Searches
We are pleased to inform you that the COVID vaccination recall searches (“005 COVID Vaccination programme”) have been updated in SystmOne. This follows feedback received from both SystmOne and EMIS customers; changes to the EMIS searches will follow shortly.
The searches will now only exclude patients who have declined within the last 3 months prior to the search run date, rather than the last 6 months. This change means that patients who declined during the previous campaign date will now be eligible by the start date of the current campaign, allowing invitations to be sent to all eligible patients at the beginning of the campaign.
For more information on the tools we provide for COVID vaccination recall please view our support article here: PCIT SystmOne | 005 COVID Vaccination Programme Knowledge base
The searches will now only exclude patients who have declined within the last 3 months prior to the search run date, rather than the last 6 months. This change means that patients who declined during the previous campaign date will now be eligible by the start date of the current campaign, allowing invitations to be sent to all eligible patients at the beginning of the campaign.
For more information on the tools we provide for COVID vaccination recall please view our support article here: PCIT SystmOne | 005 COVID Vaccination Programme Knowledge base
đź“„ New: Long Term Condition Care Plans
We’re rolling out patient-facing Care Plans for long term conditions, designed to give patients a clear summary of their diagnosis, latest results, personal targets, and practical next steps — helping support shared decision-making at review.Â
Care Plans are accessed directly from the associated long term condition template — simply open the relevant template, and the linked Care Plan will be available from there.Â
Currently available: Hypertension, Diabetes, CKDÂ
Coming soon: Further condition-specific Care Plans, released over the coming weeks.Â
Care Plans are accessed directly from the associated long term condition template — simply open the relevant template, and the linked Care Plan will be available from there.Â
Currently available: Hypertension, Diabetes, CKDÂ
Coming soon: Further condition-specific Care Plans, released over the coming weeks.Â
đź’‰ Requires RSV vaccination code
The new RSV cohort became eligible from 1st September 2026 however the CQRS business rules have not yet been updated to include this cohort for payment. This means that the PCIT searches in 001O will not include these patients in RSV003. We recommend using the Missed Activity reports to identify these patients as you will likely need to request a payment adjustment for this activity.
FAQs, Training & more
Wanting to use our searches?
We have a full suite of searches available for practice use. You can find your current searches readily installed in your system by going to Clinical Reporting & opening the “Primary Care IT” folder.
How do I raise a support ticket?
If you ever need to contact us for support, the best way to reach us is by creating a support ticket, you can do this here. These tickets are triaged internally and passed to the relevant member of our team to ensure your request or question is answered to the best of our ability. You can always chase the progress of your support tickets by calling our office (0333 344 3678) and providing your ticket reference number.
We have a full suite of searches available for practice use. You can find your current searches readily installed in your system by going to Clinical Reporting & opening the “Primary Care IT” folder.
How do I raise a support ticket?
If you ever need to contact us for support, the best way to reach us is by creating a support ticket, you can do this here. These tickets are triaged internally and passed to the relevant member of our team to ensure your request or question is answered to the best of our ability. You can always chase the progress of your support tickets by calling our office (0333 344 3678) and providing your ticket reference number.