Known OneTemplate issues

We have noticed that there is an issue with the OneTemplate with some EMIS sites.  We have pushed out a fix to sites which should solve the issue.  This was causing problems with the template crashing when loading patients who had diabetes.  If you are still having issues with the template please run through the instructions to clear your cache: https://support.primarycareit.co.uk/portal/en-gb/kb/articles/there-is-not If you need any help with this please drop us a support ticket https://support.primarycareit.co.uk/portal/en-gb/newticket?departmentId=240121000000006907 or call us on 0333 344 3677

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EMIS Web crashing?

ByBrandon Crisp

We are sure you’ve seen the email from EMIS about issues with their system. Some of our users have already been reporting issues with EMIS crashing when trying to launch templates. As you can see this is a known issue with EMIS which has been acknowledged and is being actioned. Primary Care IT are doing everything we can to look for workarounds or alternative ways of using the system to try to mitigate the impact. We have started the rollout of 2021/22 OneResults and OneMonitoring which will give practices access to everything QOF related. In the meantime, we suggest that every time an issue is encountered you report this to EMIS so that they understand the impact this is having. You can do this through EMIS Now: https://www.emisnow.com/csm

Good News!

ByBrandon Crisp

We’re really pleased that the recent EMIS update seems to have fixed the issues that some users were experiencing with launching templates including our OneTemplate. This should mean that all users can now load this without any issues. We’ve been busy in the background creating a very much slimmed down version of the template, so if anyone is still having issues then please drop us a support ticket https://support.primarycareit.co.uk/portal/en-gb/newticket and we can install this for you.