Overwhelmed by online demand?
Many practices are finding that having an online “tap” that never turns off is causing them to be overloaded with requests for contact. Primary Care IT is pleased to introduce Pre Triage Process. In combination with OneContact, you can choose which elements you want to deal with online and direct users to these and then manage the rest using Pre Triage Process, on the telephone with your reception team taking details using the PTP system. E.g. take all sick note requests on line, but deal with face to face requests via telephone – it’s your surgery, you choose how to set it up and we provide the tools.
Standardise the information collected by your reception team, allowing rapid onboarding of new members (useful in times of high staff turnover) because they just follow the questions
Signposting directly to local services
Do you have local services like minor eye conditions clinics, minor injuries clinics or others that patients can book directly into? Have these signposted to your patients consistently to keep your appointments free for those needing them