September 2025 – SystmOne Newsletter
Topics
A message from our founder
Hello!
I hope this finds you well. We’re excited to bring you the latest updates and resources from Primary Care IT, aimed at helping your practice run even more efficiently.
In this newsletter, we’re highlighting several key updates. This includes the release of our new Smarter Diary Recall system (launch webinar below)Additionally, we have a full calendar of training sessions to ensure your team is well-equipped to maximise our tools. Don’t miss out on our sessions specifically tailored for different roles within your practice.
Next month, we’ll be exhibiting at Best Practice Birmingham, held at the NEC on 8th-9th October. We hope to see you there! As always, thank you for your continued support. Should you have any questions, feel free to reach out to us or raise a support ticket!
Best wishes
Dustyn (Founder)
I hope this finds you well. We’re excited to bring you the latest updates and resources from Primary Care IT, aimed at helping your practice run even more efficiently.
In this newsletter, we’re highlighting several key updates. This includes the release of our new Smarter Diary Recall system (launch webinar below)Additionally, we have a full calendar of training sessions to ensure your team is well-equipped to maximise our tools. Don’t miss out on our sessions specifically tailored for different roles within your practice.
Next month, we’ll be exhibiting at Best Practice Birmingham, held at the NEC on 8th-9th October. We hope to see you there! As always, thank you for your continued support. Should you have any questions, feel free to reach out to us or raise a support ticket!
Best wishes
Dustyn (Founder)
PCIT Updates
📋 COPD Register Glitch: Why Extra Patients Are Being Flagged
Since July 2025, GP practices have begun to notice patients being invited for COPD reviews, even though they don’t have the condition. This happened after a national update to the code sets used by clinical systems that added patients to the COPD register.
Affected codes are in the process of being removed from code sets, but in the short term this issue could affect flu and pneumococcal recalls, as well as practice registers being used for disease recall.
The good news is that Primary Care IT has created free reports for TPP SystmOne and EMIS Web so practices can easily spot which patients are affected and avoid unnecessary reviews.
📚 For further details on this and how to download our free search, read our guides below.
Affected codes are in the process of being removed from code sets, but in the short term this issue could affect flu and pneumococcal recalls, as well as practice registers being used for disease recall.
The good news is that Primary Care IT has created free reports for TPP SystmOne and EMIS Web so practices can easily spot which patients are affected and avoid unnecessary reviews.
📚 For further details on this and how to download our free search, read our guides below.
Resource Releases & Updates
📝 Coding Results of Diabetic Retinopathy Screening (HP079)
This protocol is designed to assist your admin team in the coding of the outcome of the National Diabetes Retinopathy Screening Program. It prompts staff to consider coding the retinopathy and maculopathy grading for each eye through the use of a protocol rather than a template at the point of attaching the results document to the patient’s records.
FAQ’s, Training & more
Wanting to use our searches?
We have a full suite of searches available for practice use. You can find your current searches readily installed in your system by going to Population Reporting & opening the “Primary Care IT” folder.
It’s important to note we go into practice systems and update these as frequently as possible. For further information on our searches, click here. See our guide to know the latest changes to our searches here.
Queries about CQC Navigator?
CQC inspection teams use a set of searches which have been designed to help them to understand how a Practice manages their patient population, and to identify clinical situations which should not be happening. To support with this,
Primary Care IT has adapted these searches to help practices understand what might need to be addressed before
a CQC inspector finds it.
We recommend checking our CQC Navigator FAQ guide here. If you have any questions after reading the article, please raise a ticket with us for support.
How do I raise a support ticket?
If you ever need to contact us for support, the best way to reach us is by creating a support ticket, you can do this here. These tickets are triaged internally and passed to the relevant member of our team to ensure your request or question is answered to the best of our ability. You can always chase the progress of your support tickets by calling our office (0333 344 3678) and providing your ticket reference number.
We have a full suite of searches available for practice use. You can find your current searches readily installed in your system by going to Population Reporting & opening the “Primary Care IT” folder.
It’s important to note we go into practice systems and update these as frequently as possible. For further information on our searches, click here. See our guide to know the latest changes to our searches here.
Queries about CQC Navigator?
CQC inspection teams use a set of searches which have been designed to help them to understand how a Practice manages their patient population, and to identify clinical situations which should not be happening. To support with this,
Primary Care IT has adapted these searches to help practices understand what might need to be addressed before
a CQC inspector finds it.
We recommend checking our CQC Navigator FAQ guide here. If you have any questions after reading the article, please raise a ticket with us for support.
How do I raise a support ticket?
If you ever need to contact us for support, the best way to reach us is by creating a support ticket, you can do this here. These tickets are triaged internally and passed to the relevant member of our team to ensure your request or question is answered to the best of our ability. You can always chase the progress of your support tickets by calling our office (0333 344 3678) and providing your ticket reference number.