April 2026 – SystmOne Newsletter
Topics
A message from our team
Hello!
As one QOF year ends another one begins! At PCIT have been busy making sure that you will have all the resources you need to make sure it’s as easy as possible to achieve the indicators. As always we’ve some very exciting developments and many more to
come over the next few weeks and months.
Finally, a reminder that if you have new contract specifications for your local enhanced services please don’t forget to send these through to our team!
Best wishes,
James (Customer Experience Manager)
As one QOF year ends another one begins! At PCIT have been busy making sure that you will have all the resources you need to make sure it’s as easy as possible to achieve the indicators. As always we’ve some very exciting developments and many more to
come over the next few weeks and months.
Finally, a reminder that if you have new contract specifications for your local enhanced services please don’t forget to send these through to our team!
Best wishes,
James (Customer Experience Manager)
PCIT Updates
đź“ą QOF 2026/27: What’s changed and what to prioritise now
Thank you to everyone who joined us for our “QOF 26/27 What’s changed and what to prioritise now” webinar yesterday. It was great to have so many in attendance.
This webinar covered all this year’s changes to QOF and what this means for practices. It highlighted the key themes and also did a deep dive into some of the big changes including the new obesity and cardiovascular indicators.
We have a lot of support materials available on our website that everyone can access. Watch the recording here.
đź“š Support articles: Contractual Support | Overview Information Knowledge base
This webinar covered all this year’s changes to QOF and what this means for practices. It highlighted the key themes and also did a deep dive into some of the big changes including the new obesity and cardiovascular indicators.
We have a lot of support materials available on our website that everyone can access. Watch the recording here.
đź“š Support articles: Contractual Support | Overview Information Knowledge base
đź’» We’re sponsoring and exhibiting at PCN Plus Live!
Join us this week at the event to learn more about how we support primary care networks with innovative solutions, improve practice efficiency, and enhance patient care.
đź“ŤLocation:Â The Jubilee Hotel & Conference Centre, Nottingham
🗓️ Date: Wednesday 22nd April 2026
We look forward to connecting with you—come and meet the team! Read more about PCN Plus Live here.
đź“ŤLocation:Â The Jubilee Hotel & Conference Centre, Nottingham
🗓️ Date: Wednesday 22nd April 2026
We look forward to connecting with you—come and meet the team! Read more about PCN Plus Live here.
✏️ Notice: Template Link Issue
We have identified a template issue that can occur when PCIT templates are updated within SystmOne. These updates can affect template links, making them impossible to click on (‘greyed out’). This issue most commonly affects the PCIT Launcher templates (templates which contain a large number of links to other templates).
For more information please read here: Display Issue with Increased SystmOne Font Size
Resource Releases & Updates
Spring 2026 COVID Vaccination Programme
We’re pleased to announce all resources for the Spring 2026 COVID Vaccination Programme are available for use.
đź“„ COVID Vaccination template updates
All relevant COVID vaccination sections within our templates have been updated and are ready to use.
🔵 Consider Patient for COVID Booster PSA
This Patient Status Alert help identify patients who may be eligible age between 11 months to 74 years old who relevant at-risk groups and living in care home.
🦠Eligible for COVID Booster PSA
Our patient eligibility alert has been refreshed for Spring 2026, helping clinicians quickly identify eligible patients over 75 years old.
đź“š For more details, please see our support guide.
đź“š For more details, please see our support guide.
đź’‰ Eligibility Check for COVID Booster Protocol
A practical protocol design to help staff quickly identify patients who are eligible for COVID-19 booster available on our Admin template.
đź“š For more details, please see our support guide.
đź“š For more details, please see our support guide.
âť“ Clinical & Admin Questionnaires
We recently introduced a new set of clinical questionnaires that can be sent through, Communication Annex, to patients using their preferred method of communication. These questionnaires allow patients to submit health information securely to their GP practice without needing a face-to-face appointment.
A wide range of questionnaires are available, including online consultation requests, medication reviews, pre-appointment questionnaires, contractual data collection (such as QOF or IIF), and remote monitoring submissions.
A wide range of questionnaires are available, including online consultation requests, medication reviews, pre-appointment questionnaires, contractual data collection (such as QOF or IIF), and remote monitoring submissions.
🆕 Template Design Update – all complete
We recently completed the update of our templates with the new design. Alongside a more modern and streamlined layout, we have also improved the structure of the templates by adding clearer section headings and guidance.
The aim of this was to provide our customers with better visibility of the clinical coverage and helps clinicians quickly understand the purpose of each section.
The aim of this was to provide our customers with better visibility of the clinical coverage and helps clinicians quickly understand the purpose of each section.
🧒🏼 Suspected Cancer Referral Protocol: Task to Secretary
We recently released the new Suspected Cancer Referral protocol. This protocol acts as a safety net to ensure that, when a consultation is closed, clinicians have appropriately safety-netted the patient for an urgent suspected cancer referral.
The protocol prompts clinicians to send a task to the secretarial team to process the referral and to check whether a message should be sent to the patient advising them to contact the practice if they have not heard anything within two weeks.
Read more about this in our support article.
The protocol prompts clinicians to send a task to the secretarial team to process the referral and to check whether a message should be sent to the patient advising them to contact the practice if they have not heard anything within two weeks.
Read more about this in our support article.
FAQs, Training & more
Wanting to use our searches?
We have a full suite of searches available for practice use. You can find your current searches readily installed in your system by going to Clinical Reporting & opening the “Primary Care IT” folder.
How do I raise a support ticket?
If you ever need to contact us for support, the best way to reach us is by creating a support ticket, you can do this here. These tickets are triaged internally and passed to the relevant member of our team to ensure your request or question is answered to the best of our ability. You can always chase the progress of your support tickets by calling our office (0333 344 3678) and providing your ticket reference number.
We have a full suite of searches available for practice use. You can find your current searches readily installed in your system by going to Clinical Reporting & opening the “Primary Care IT” folder.
How do I raise a support ticket?
If you ever need to contact us for support, the best way to reach us is by creating a support ticket, you can do this here. These tickets are triaged internally and passed to the relevant member of our team to ensure your request or question is answered to the best of our ability. You can always chase the progress of your support tickets by calling our office (0333 344 3678) and providing your ticket reference number.